Brand-Safe Operations for Growing Hospitality & Retail Teams

Scalable systems, protected margins, and operational clarity—without sacrificing the experience that makes your brand special.

Schedule Intro Call Explore Services

175+

Employees Led

$12M+

Annual Sales Managed

3%

Overhead Reduction (of Gross)

10+

Years in Hospitality/Retail

Quick select:

Services

Operational Audit & 30-Day Stabilization

For: Operators feeling overwhelmed, New leadership needing quick wins

•Clear picture of current operational state
•Identified quick wins and priority issues
•Defined KPIs and reporting cadence

Timeline: 1–2 weeks

Launch Playbook: Concept → Opening → First 90 Days

For: First-time operators, Experienced owners opening new concepts

•Confident, organized opening day
•Trained team ready to execute
•Systems in place for the critical first 90 days

Timeline: 2–6 weeks

P&L & Cost Optimization Sprint

For: Operators with margin pressure, Concepts with rising costs

•Identified cost drivers and savings opportunities
•Labor model aligned to revenue
•Actionable vendor renegotiation targets

Timeline: 2–4 weeks

Multi-Location Scaling System

For: Operators adding 2nd+ location, Groups standardizing operations

•Consistent operations across locations
•Clear accountability and scorecards
•Scalable SOP library and training

Timeline: 3–8 weeks

People Ops: Hiring, Training, Retention

For: High-turnover environments, Operators struggling to find talent

•Reduced time-to-productivity for new hires
•Clear expectations and development paths
•Improved retention through coaching systems

Timeline: 2–6 weeks

Crisis & Change Readiness

For: Operators facing disruption, Teams navigating transitions

•Ready-to-execute contingency playbook
•Clear communication protocols
•Operational continuity plan

Timeline: 1–3 weeks

Vendor & Partnership Strategy

For: Operators overpaying vendors, Concepts launching with new partners

•Optimized vendor relationships
•Clear evaluation criteria for new partners
•Actionable negotiation targets

Timeline: 1–4 weeks

Technology Evaluation & Integration

For: Operators drowning in manual work, Concepts with tool sprawl

•Clear understanding of where time/money leaks occur
•Objective vendor comparison with ROI model
•Successful rollout with team adoption

Timeline: 2–6 weeks

Case Studies

Internalizing Operations to Cut Overhead

A multi-concept hospitality group was relying on third-party management, creating overhead costs and limiting operational control.

✓Reduced management overhead by 3% of gross sales
✓Improved operational visibility and control

Sanitized for confidentiality. Specific client details omitted.

Multi-Concept Operations Oversight ($12M+ Revenue)

Two established hospitality concepts needed unified operational leadership to maintain quality while optimizing costs.

✓Managed $12M+ in combined annual sales
✓Directed team of 175+ across multiple sites

Sanitized for confidentiality. Specific client details omitted.

Launching Divine Vintage (Retail Concept)

A hospitality group wanted to expand into retail, launching a vintage-focused concept adjacent to their restaurant operations.

✓Successful launch of new retail concept
✓Integrated with existing hospitality operations

Sanitized for confidentiality. Specific client details omitted.

Launching Tacolina (Restaurant/Event Space)

A new restaurant and event space concept needed end-to-end launch support from concept development through opening.

✓On-time concept launch
✓Team trained and ready for opening day

Sanitized for confidentiality. Specific client details omitted.

COVID-19 Crisis Response & Pivot

A multi-faceted food and retail concept faced existential challenges during COVID-19 and needed rapid operational pivots.

✓Business continuity maintained through crisis
✓New revenue channels established

Sanitized for confidentiality. Specific client details omitted.

How We Can Work Together

Intro Diagnostic Call

30 minutes

A no-pressure conversation to understand your situation and determine if there's a fit.

Ideal for: Anyone exploring whether consulting support makes sense for their situation.

Fixed-Scope Audit

1–2 weeks

A focused diagnostic of your current operations with clear findings and prioritized recommendations.

Ideal for: Operators who need clarity on what to fix first.

Implementation Sprint

2–6 weeks

Intensive work to build and implement a specific system, playbook, or operational change.

Ideal for: Teams ready to build and implement specific operational systems.

Fractional Ops Lead

Ongoing monthly

Part-time operational leadership for teams that need senior ops guidance without a full-time hire.

Ideal for: Growing concepts that need senior ops guidance but aren't ready for a full-time hire.

How It Works

1

Discovery Call

30 min

We discuss your situation, challenges, and goals. I'll share initial thoughts and we'll determine if there's a fit.

2

Scope & Proposal

2–3 days

Based on our conversation, I'll send a clear proposal with scope, timeline, deliverables, and investment.

3

Kickoff & Discovery

Week 1

We align on priorities, I gather inputs (data, access, interviews), and we set the working rhythm.

4

Analysis & Build

Varies by scope

I do the work—analyzing, designing, building deliverables—with regular check-ins to ensure alignment.

5

Delivery & Handoff

Final week

You receive all deliverables with a walkthrough. We discuss implementation support if needed.

Frequently Asked Questions

Will this disrupt our day-to-day operations?▼

No. I design engagements to work alongside your team, not against them. Most discovery work happens off the floor, and implementation is staged to minimize disruption.

Can you work with our existing team and vendors?▼

Absolutely. I've worked with teams of all sizes and experience levels. My approach is collaborative—I build systems that your existing team can own and operate long after the engagement ends.

How quickly can we see results?▼

Most engagements deliver actionable outputs within 2–4 weeks. Audits typically surface quick wins in the first week. Implementation timelines depend on scope, but I prioritize fast time-to-value.

What do we actually get at the end?▼

Every engagement produces tangible deliverables: documents, templates, playbooks, scorecards, and action plans that your team can use immediately. No vague recommendations—everything is implementation-ready.

Do you work remotely or on-site?▼

Both. I'm based in Los Angeles and can be on-site for local clients. For clients outside LA, I work remotely with optional on-site visits for key milestones.

Let's Talk About Your Operations

Tell me a bit about your situation and I'll follow up within 24 hours.